FIRST RESPONSE BUILDING SERVICES — PRIVACY POLICY
Last Updated: 11/18/25
First Response Building Services (“FRBS,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, social media pages, advertising, or services.
By using our website or submitting information through Facebook/Instagram Lead Forms, you agree to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following types of information:
A. Information You Provide Directly
When you interact with us, you may provide:
- Name
- Email address
- Phone number
- Business name
- Business address
- Service preferences (cleaning frequency, services requested, etc.)
- Any message or additional details you submit
This occurs when you:
- Submit a Facebook/Instagram Lead Form
- Fill out a form on our website
- Request a quote or walkthrough
- Contact us via email, phone, or social media
B. Automatically Collected Information
When you visit our website or ads, we may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Approximate location
- Cookies and tracking data
This is used only for analytics, performance, and improving your experience.
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Provide quotes and schedule walkthroughs
- Deliver cleaning services and manage your account
- Communicate with you about appointments, updates, and support
- Send marketing messages about our services, promotions, and offers
- Improve our website, ad performance, and customer experience
- Comply with legal, tax, and regulatory obligations
You may receive email or SMS follow-ups after submitting your information. You may opt out at any time.
3. HOW WE SHARE YOUR INFORMATION
We do not sell your information.
We may share information only with:
A. Service Providers (as needed)
Examples include:
- Scheduling software
- Marketing platforms (Meta/Facebook, Google, etc.)
- CRM tools
- Payment processors
- Email/SMS communication tools
These providers help us operate our business, and they are required to keep your information confidential.
B. Legal Reasons
We may disclose information if required to:
- Comply with the law
- Respond to subpoenas or legal requests
- Protect our rights, safety, or property
4. DATA SECURITY
We take reasonable technical and organizational measures to protect your information from:
- Unauthorized access
- Misuse
- Loss
- Alteration
No system is 100% secure, but we follow standard industry practices to safeguard your data.
5. YOUR RIGHTS & CHOICES
You may:
- Request to access your data
- Request correction or deletion
- Opt out of marketing communications
- Disable cookies in your browser
To make a request, email us at:
📧 [your email — recommended: info@firstresponsebuildingservices.com]
6. MINORS
Our services are intended for adults and businesses.
We do not knowingly collect information from individuals under 18.
7. EXTERNAL LINKS
Our website or ads may link to external websites. We are not responsible for their privacy practices.
8. CHANGES TO THIS POLICY
We may update this Privacy Policy as needed.
The latest revised date will always be posted at the top.
9. CONTACT US
If you have questions about this Privacy Policy or how your information is used, contact us:
First Response Building Services
Roanoke, Virginia
📧 tyler@firstresponsebuildingservices.com
📞 540-597-2442
